Privacy Policy

1. Introduction

Welcome to TestBot! We value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use and protect it, and your rights regarding your information. Please read this policy carefully.

2. Definitions

For clarity, we use the following terms:

• “Personal Data” – information that can identify you as an individual, such as name, email address, and phone number.
• “Service” – the use of the TestBot site’s functionality, including any products and services provided on it.
• “User” – anyone who visits, registers, or interacts with the site and TestBot services.

3. Information We Collect and How We Collect It

We collect data to provide and improve our services:

• Personal Data: name, contact details (email, phone number) that you provide during registration or while using our services.
• Automatically Collected Information: IP address, device type, operating system, browser, language, and actions on the site (logins, time spent, transitions).
• Interaction Data: messages and actions taken in the service (e.g., interaction with bots, sending and receiving messages).

We collect data:

• Directly from the user (during registration or form submission)
• Automatically (through cookies and other technologies)
• Through third-party integrations (e.g., CRM and analytics systems)

4. How We Use Your Data

Your data is used to:

• Ensure the operation of our service and provide high-quality services
• Personalize interactions and improve user support
• Send notifications and messages related to the service (e.g., about new features, updates, support)
• Analyze and improve our services, including marketing and advertising, where applicable

5. Legal Basis for Data Processing

We process user data on the following grounds:

• Consent – when you provide data for marketing, analytics, and interaction purposes
• Contractual obligations – to fulfill obligations to users
• Legitimate interests – to improve the service, ensure security, protect our rights, and comply with legal requirements

6. Data Sharing with Third Parties

We may share your data only in the following cases:

• Partners and suppliers: to implement integrations and provide services through third-party systems (e.g., CRM integration), strictly according to data protection agreements.
• Legal requirements: if required by law and upon request from authorities, as well as to protect TestBot’s rights.

7. Cross-Border Data Transfer

We may transfer data to other countries where data protection laws may be similar to or compliant with your local laws. In the case of data transfer, we ensure additional protective measures.

8. Data Retention and Security Measures

We use various security measures to protect data, including:

• Encryption during data transmission
• Two-factor authentication for account access
• Restricted access to personal data for staff

Data is retained for as long as necessary to provide services or for the period required by law.

9. User Rights

You have the following rights:

• Access to data: ability to request and receive a copy of your data.
• Data modification: the right to change or correct data if it is inaccurate.
• Data deletion: the right to delete data if it is no longer necessary for processing purposes.
• Restriction of processing: you may request to limit the processing of your data.
• Withdrawal of consent: you have the right to withdraw consent to data processing.

10. Cookies and Similar Technologies

Our site uses cookies to enhance functionality and personalize your experience. Cookies allow us to remember your preferences, improve navigation, and analyze site usage. You can configure cookie settings in your browser.

11. Marketing and Communications

We may use your contact details to send marketing messages. You can always opt-out of receiving such messages by following the instructions in the message or contacting us.

12. Children’s Privacy Policy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If you believe a child has provided us with their data, please contact us, and we will take steps to delete it.

13. Changes to the Privacy Policy

We may periodically update this Privacy Policy. Any changes will be posted on this page. If the changes are significant, we will notify you by email or through site notifications.

14. Contact Information

If you have any questions or comments regarding this Privacy Policy, please contact us:

• Email: [your email]
• Mailing Address: [your mailing address, if applicable]